Privacy Policy

Who we are Our website address is: https://rock-solid-excavation.com/

Privacy Policy

What personal data we collect and why we collect it We collect personal information to provide and improve our services, communicate with you, and comply with legal obligations.

Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms & Information Collection We collect your Name, Phone Number, Email Address, and any additional information you provide in comments or form fields to respond to your inquiries.

Information Usage We use the information collected to:

  • Provide excavation and project services.

  • Communicate with you regarding quotes, project updates, and customer support.

  • Comply with legal obligations.

Information Sharing (Who we share your data with) We share your data with Google (for analytics), our internal team at Rock Solid Excavation LLC, and WebJoy (for website maintenance).

IMPORTANT: Mobile Information Sharing Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Cookies If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again. These cookies will last for one year.

Additional temporary cookies are used during login to determine browser compatibility and save display preferences. Login cookies last for two days; “Remember Me” sessions last for two weeks.

Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that content.

How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. For users that register on our website (if any), we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except their username).

What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you, excluding data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data Visitor comments may be checked through an automated spam detection service.

SMS/Mobile Terms & Conditions

By consenting to Rock Solid Excavation’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Rock Solid Excavation through your wireless provider to the mobile number you provided.

1. SMS Consent Communication The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications If you have consented to receive text messages from Rock Solid Excavation, you may receive messages related to the following:

  • Conversational purposes: Updates on projects, answers to inquiries, and scheduling.

  • Example Message: “Hello, this is Rock Solid Excavation regarding your project quote. Reply STOP to opt out of SMS messaging from Rock Solid Excavation.”

3. Message Frequency Message frequency may vary depending on the type of communication and your interaction with our team. You may receive messages weekly or only as needed based on active projects.

4. Potential Fees for SMS Messaging Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method You may opt in to receive SMS messages from Rock Solid Excavation in the following ways:

  • Verbally, during a conversation with our team.

  • By submitting an online contact form and checking the SMS consent box.

6. Opt-Out Method You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

7. Help If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (513) 316-4972 or by visiting Contact Page Link.

8. Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt out at any time by texting “STOP.”

  • For assistance, text “HELP” or visit this page to view our Privacy Policy and Terms.

  • Message frequency may vary.